Inter-act : interpersonal communication concepts, skills, and contexts / Kathleen S. Verderber, Rudolph F. Verderber, Cynthia Berryman-Fink.
Contributor(s): Verderber, Rudolph F | Berryman-Fink, Cynthia.Material type: TextPublisher: New York : Oxford University Press, Copyright date: ©2010Edition: Twelfth edition.Description: xxiii, 456 p. : ill. (chiefly col.) ; 26 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780195378917; 0195378911.Other title: Interact.Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: 158.2 Online resources: Publisher description | Contributor biographical information
|Item type||Current location||Call number||Status||Date due||Barcode||Item holds|
|Book||*Schaff Library Stacks||BF 637 .C45 V47 2010 (Browse shelf)||Available||30092101128016|
Includes one fold-out of key communication skills on a tear-out page.
Includes bibliographical references (p. 435-445) and index.
pt. 1: Understanding personal communication. 1. An orientation to interpersonal communication. Definition of interpersonal communication -- Functions of interpersonal communication -- Components of interpersonal communication -- Principles of interpersonal communication -- Ethics and interpersonal communication -- Diversity and interpersonal communication -- Increasing interpersonal communication competence -- 2. Forming and using social perceptions. The perception process -- Self-perceptions: self-concept and self-esteem -- The effects of self perception on communication -- Presenting self to others: the social construction of self -- Perception of others -- Improving the accuracy of your social perception -- 3. Communicating in relationships: basic concepts. Types of relationships -- Characteristics of relationship stages and life cycles -- Understanding relational dialectics -- Turning points in relationships -- Theoretical perspectives on relationships -- 4. Verbal communication. The nature and characteristics of language -- Improving your language skills -- The effects of technology on verbal communication -- 5. Communicating through nonverbal behaviors. Characteristics and functions of nonverbal communication -- Types of nonverbal communication -- Cultural and gender variations in nonverbal communication -- Improving nonverbal communication skills -- 6. Communication across cultures. Culture, culture shock, and intercultural communication -- Identifying cultural similarities and differences -- Dominant cultures and co-cultures -- Barriers to effective intercultural communication -- Intercultural communication competence.
pt. 2: Developing Interpersonal Communication skills. 7. Holding effective conversations. Definition, structure, and types of conversations -- Characteristics of conversations -- Rules of conversations and the cooperative principle -- Guidelines for effective conversationalists -- Conversations via technology -- Cultural variations in conversations -- 8. Listening effectively. Definition of listening -- Attending -- Understanding -- Remembering -- Critically evaluating -- Responding -- Types of listening -- Listening in cyberspace -- 9. Empathizing with and supporting others. Empathizing -- Supporting -- Characteristics of effective and ineffective supporting -- Supportive interaction phases -- Supportive message skills -- Supporting in cyberspace -- Gender and cultural similarities and differences in supporting -- 10. Managing personal information: disclosure and privacy. The disclosure-privacy dialectic -- Communication privacy management theory -- Effects of disclosure and privacy on relationships -- Effects of technology on privacy boundaries -- Self-disclosure and privacy management skills -- Giving personal feedback -- Asking for personal feedback -- 11. Using interpersonal influence ethically. Power -- Interpersonal persuasion -- Assertiveness -- 12. Managing conflict. Types of interpersonal conflict -- Styles of managing interpersonal conflict -- Destructive behaviors in conflicts -- Productive conflict management skills -- pt. 3: Using communication skills to improve relationships. 13. Communicating in intimate relationships: close friends, life partners, and families. Definition and characteristics of intimate relationships -- Close friendships -- Long-term relationships, marriages, and other life partnerships -- Families -- Problems associated with intimacy -- 14. Communicating in the workplace. The hiring process -- Manager and co-worker relationship on the job -- Communicating in a diverse workplace.
This textbook is designed to help students understand communication processes in relationships and develop specific skills needed to create and maintain healthy relationships. It features activities that enable students to relate their everyday experiences to their studies in communication. The text illustrates how cultural, racial, and gender differences as well as electronically mediated messages alter what we should do to communicate effectively. It also emphasizes the importance of ethics in communication and encourages students to develop their analytical abilities as they think critically about the concepts presented in the text.